Privacy Policy of Netcloud AG

1 General Information

1.1 The protection of personal data is of great importance to Netcloud. Therefore, Netcloud is committed to handling such personal data responsibly and in compliance with the law in accordance with this privacy policy. This privacy policy provides information regarding which personal data we collect via our website, what happens to such data and which rights you have.
1.2 Data processing is carried out in compliance with the Swiss Data Protection Act (DSG) and the General Data Protection Regulation of the European Union (GDPR).

2 Which data do we process?

2.1 Netcloud processes data which relates to an identified or identifiable individual. Various pieces of information which together can lead to the identification of a specific person are also involved. This includes a person’s family name and first name, address, e-mail address, location data, IP address, cookie identifier, telephone number, usage data or website information. You provide us with this information when, for example, you make use of our contact form, make a telephone phone call to us, take part in our events or when you conclude a contract.

3 Legal basis for the collection of personal data

3.1 For the processing of personal data, and in as far as the GDPR is applicable, a legal basis is assumed. Consequently, Netcloud draws upon one or more of the following legal bases:

  • Art. 6, Para. 1 lit. a) GDPR
  • Art. 6, Para. 1 lit. b) GDPR
  • Art. 6, Para. 1 lit. c) GDPR

4 Purpose of the processing of personal data

4.1 We collect and process personal data primarily to enable the operation and use of our websites. In addition, personal data is collected in order to ensure the use, analysis, personalisation and improvement of our websites. The data is also used to enable the functionality, stability and security of the websites and of our technical systems.
4.2 Personal data may also be used for communication purposes if contact is made by means of a contact form or e-mail, for example to provide information, to send notifications and to process and communicate queries. Personal data is also used for the conclusion of contracts.

5 Collection of data through technologies

5.1 So-called cookies are used on Netcloud websites. Cookies are small text files which are stored on a computer or a mobile device when our website is visited and used. In the process, certain settings are stored, such as the date and time our website was accessed, the name of the website visited, the IP address of the end device from which it was accessed and the operating system of the end device. The use of cookies helps to enable various functions of our website. Usage behaviour is recorded and analysed with the consent of the person concerned. The website can therefore be rendered more user-friendly.
5.2 Monitoring and access systems can be used for the provision of Netcloud’s services. Among other things, these can store log data, information regarding systems used and access to the systems. In particular, data is also collected which is required for the provision of services by Netcloud or which is required by law.
5.3 Our website uses functions of the web analysis service Google Analytics, whose provider is Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google Analytics uses cookies (see above), which generally store information about your use of the website on a Google server in the USA. Google will make use of this information (including user behaviour, browser, IP address, etc.) in order to evaluate your use of the website, to compie reports on website activity and to provide other services relating to website activity and usage.
5.4 We use Google Analytics with IP aponymisation The IP address transmitted as part of Google Analytics is not merged with other data from Google. Should you wish to prevent Google from storing cookies, you can download and install the browser plug-in available under the following link:

6 Handling of transfer of personal data to third parties

6.1 In order to provide services, it may be necessary for Netcloud to involve third-party companies. For this purpose, data may be disclosed by Netcloud to such third party companies. The data will be disclosed to the extent permitted by law, both domestically and internationally. Third parties are carefully selected and instructed by Netcloud and are also monitored carefully and on a regular basis. Only data which is necessary for the provision of services is disclosed.
6.2 Categories of recipents of personal data
The following categories of recipients may receive personal data in the course of fulfilling legal obligations:

  • Service providers working for Netcloud, e.g. for the procurement of IT services of our websites.
  • Authorities such as government departments or courts of law within the scope of legal obligations or in order for us to protect our legitimate interests.
  • Other data recipients to whom we are obligated to or entitled to disclose data, e.g. to combat abuse of any kind.

6.3 Cross-border processing of personal data
Recipients of personal data may be located abroad. If the recipients are in a country without adequate legal data protection (outside the EU or the European Economic Area, so-called third countries), they will be contractually obliged to comply with data protection in the same manner as Netcloud itself is likely to do. To this end, Netcloud will ensure that appropriate organisational and technical measures are taken to adequately protect the data of the persons imvolved.
It should be noted that data exchanged through the Internet is often routed via third countries. The data may therefore end up abroad even though both the sender and recipient are in the same country.

7 Rights of persons involved

7.1 Netcloud ensures that it adequately informs all persons involved about data processing operations, either by means of this Privacy Policy or, if necessary, by other appropriate means.
7.2 Unless there are legal exceptions, you are generally entitled to the following rights regarding your data:

  • The right of access, rectification, completion, deletion, limitation, objection and revocation with respect to your data. In as far as the GDPR is applicable, you are in principle entitled to the right to data portability.
  • The right to file a complaint with the relevant supervisory authority.

8 Ensuring data security

8.1 The collected data is protected by Netcloud by means of appropriate security measures and is stored on secured systems.
8.2 Appropriate technical and organizational measures are taken against loss, destruction and manipulation as well as against access, modification or distribution by unauthorized persons.
8.3 The precautions taken correspond to the current state of the art and satisfy usual security requirements. Security is documented internally and is up to date.
8.4 Transmission of sensitive data can be encrypted and carried out via various channels, including the Internet.
8.5 Netcloud is ISO 9001, 20000, 27001 and ISAE 3402 certified and accredited, respectively, and it complies with the cloud security standards ISO 27017 and 27018, among others.

9 Data storage

9.1 Netcloud stores personal data for as long as it is necessary to achieve the respective aim or for as long as its retention is required by law.

10 Alterations to the privacy policy & contact possibilities

10.1 Netcloud reserves the right to change this privacy policy at any time. Alterations become valid once published on the Netcloud website.
10.2  If you have any data protection questions regarding the collection, processing or use of your personal data, or if you have any queries regarding the right to information, rectification, deletion, surrender or transfer, revocation of consent given or objection to a specific data processing, please contact the responsible person directly:

Netcloud, January 2023